Refund Policy

We offer a 14-day money-back guarantee for all new monthly and annual subscriptions. If you are not satisfied with Survey Teams, you can request a full refund within 14 days of your initial purchase.

Renewal payments are generally non-refundable. We send renewal reminder emails 7 days before annual subscriptions are set to renew to give you time to cancel if you no longer wish to use the service.

To request a refund, please email our support team at support@surveyteams.app with your account email and the reason for your request. Refunds are usually processed within 5-10 business days.

You can cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to your paid features until the end of your current billing period.

If you downgrade your plan, the change will take effect at the start of your next billing cycle. We do not provide prorated refunds for mid-cycle downgrades.

Exceptions to this policy may be made on a case-by-case basis at the sole discretion of Survey Teams, particularly in instances of technical issues that prevented the use of the service.